Legal
Shipping & Returns
Delivery — Singapore
We deliver within Singapore, and we ship overseas on request. Delivery runs twice a month — on the 2nd and 4th week of each month. Orders must be placed before the cut-off to be included in the next run.
How payment works
Nothing is charged when you place an order. We confirm your pieces and email a final invoice within 24 hours, including any delivery cost. Your pieces are held for 48 hours from the moment you order; after that they go back on sale.
Within Singapore, payment is by PayNow. We send you a QR code and payment details with your invoice, along with the order reference to quote. Overseas orders are paid by PayPal payment request.
Overseas orders
We ship worldwide. Because postage depends on weight and destination, overseas shipping is not charged at checkout — choose “Overseas delivery”, place your order, and we will email you a quote together with your invoice within 24 hours. Nothing is payable until you have seen that quote and agreed to it.
Overseas orders are paid by PayPal payment request, which we send to the email address on your order. Any customs duty or import tax in the destination country is the buyer’s responsibility.
| Method | Schedule | Cost |
|---|---|---|
| Courier (island-wide, below 30 kg) | 2nd & 4th week of the month Cut-off: 1st & 3rd Sunday, 12 noon |
S$6 (free for orders S$100 and above) |
| Self-collection at our shop | During opening hours, by arrangement | Free |
Large or unusually heavy items (e.g. raw display clusters, over 30 kg combined) may incur additional charges. We will advise you before confirming your order.
Self-collection is available at Fook Hai Building, 150 South Bridge Road, #01-21, Singapore 058727. Please arrange via WhatsApp before coming.
Delivery cut-off
Orders placed before Sunday 12 noon of the 1st or 3rd week of the month will be dispatched in that fortnight's delivery run. Orders placed after the cut-off will be included in the following run. We'll confirm your delivery date via WhatsApp once your order is processed.
Delivery information required
When placing an order for delivery, please provide the following via WhatsApp:
- Full name
- Delivery address (including unit number and postal code)
- Mobile number
Packaging
All crystals are wrapped securely to prevent damage in transit. We use recycled and minimal packaging wherever possible.
Returns
We accept returns within 7 days of delivery under the following conditions:
- The item is unused and in its original condition
- You contact us first via WhatsApp or email before sending anything back
- The item is returned with its original packaging
Return shipping costs are borne by the customer unless the item arrived damaged or we sent the wrong item.
Non-returnable items
- One-of-a-kind items (unless damaged or incorrect)
- Items that have been used, worn, or altered
- Sale or discounted items
- Gift sets that have been opened
Damaged or incorrect items
If your order arrives damaged or is incorrect, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost to you.
Refunds
Approved refunds are processed within 5–7 business days. Card refunds are returned to the original payment method via Stripe. PayNow refunds are transferred directly.
Contact
For shipping or returns queries: WhatsApp +65 9728 8112 or admin@affinitycrystalssg.com